Menu
1. Introduction
At ElectraaBazaaar, we are committed to ensuring that your orders are delivered promptly and securely. This Shipping and Delivery Policy outlines our processes, delivery options, and timelines to give you a clear understanding of what to expect when shopping with us.
2. Shipping Options and Rates
We offer the following shipping options:
•Standard Shipping: Estimated delivery within 3-7 business days.
•Express Shipping: Estimated delivery within 1-3 business days.
•Free Shipping: Available for orders exceeding [specific amount], applicable within Malaysia only.
Shipping rates vary based on the delivery location, package weight, and selected shipping method. The exact shipping cost will be calculated at checkout.
3. Delivery Areas
We currently deliver to all states and territories within Malaysia. Unfortunately, we do not offer international shipping at this time.
4. Order Processing Time
Orders are typically processed within 1-2 business days, excluding weekends and public holidays. Once your order has been processed, you will receive a confirmation email with your tracking details.
5. Tracking Your Order
After your order has been shipped, you will receive a tracking number to monitor the status of your delivery. You can use this tracking number on our shipping partner’s website for real-time updates.
6. Delivery Issues
If you experience any issues with your delivery, such as delays, incorrect items, or damaged products, please contact our customer support team immediately. We will work with you and our shipping partners to resolve the issue as quickly as possible.
7. Failed Deliveries and Returns
In the event of a failed delivery due to incorrect address information, unavailability of the recipient, or other unforeseen circumstances, our shipping partner may attempt redelivery or return the package to us. Additional charges may apply for redelivery.
8. Contact Us
For any questions or concerns regarding your shipping and delivery, feel free to contact our customer support team:
Email: [email protected]
Company:
SUPREMEL TECSION SDN BHD
202301033898 (1527821-A)
We are here to ensure a smooth and satisfactory delivery experience for you.
To initiate a return, please follow these steps:
1.Contact our customer support team at [email protected] or to request a return authorization.
2.Pack the item securely, including all original packaging and accessories.
3.Ship the item to the return address provided by our support team.
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
5. Exchanges
If you wish to exchange an item for a different size, color, or model, please contact our customer support team. Exchanges are subject to product availability. If the desired item is unavailable, you may choose to receive a refund or store credit.
6. Return Shipping Costs
•If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.
•For other returns, the customer is responsible for return shipping fees.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with a description and photos of the issue. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Us
For further assistance with returns and exchanges, please reach out to our customer support team:
Email: [email protected]
Company:
SUPREMEL TECSION SDN BHD
202301033898 (1527821-A)
We are committed to making your shopping experience with ElectraaBazaaar as smooth and satisfying as possible.